HOW TO DEAL WITH BASHERS on Tiktok Live

1. For those asking for refunds (Spain Program)

The Goal: Set a boundary without being dismissive.

• "For those who are asking about Spain refunds: Just a quick reminder that this Live is focused on our Australia programs. To get your refund processed correctly, please send an email to care@groworxglobal.com. Our dedicated team there handles all the documentation for Spain!"

2. For those waiting for a Client who had their training before

The Goal: Manage expectations and give a gentle "social media" warning.

• "To those waiting for a client match: We are actively sending out your CVs! We had an email blast last November about the new sponsor but you aren't chosen.

  Please remember that clients choose based on their specific needs and they don't always give us feedback on why someone wasn't picked. Also, a quick tip—stay professional on social media!

  Our clients do background checks, and as your training partner, we need to be able to vouch for your character and 'Groworx Standard' behavior."

3. For the September Intake (Start Dates)

The Goal: Direct them to existing info and build excitement.

• "For the September intake asking about start dates: Check your inboxes! We sent out an email blast with a full video explaining everything. Please watch it—it's actually really good news, and the video explains the 'why' much better than I can here on the Live!"

4. Is Groworx Legit?

The Goal: Build instant trust with "social proof."

• "Is Groworx legit? Great question! We’ve already deployed over 500+ care workers and nurses to Australia—you can see their success stories on our page. If you’re nearby, feel free to visit us! We are located at One Trium Tower in Alabang. We’d love to see you there!"